| Passenger Services - Ticketing - Station Facilities - Station Accessibility - Accessiblility of Booking Office - Interchange |
Station Information: Park Lane Interchange(4100024PARAS)Last changed: 09:00 on 30 May 2009 |
| Managed by Nexus Metro |
| Park Lane Interchange | |
| Passenger Services - Ticketing - Station Facilities - Station Accessibility - Accessiblility of Booking Office - Interchange | |
Passenger Services | |
| Address | Park Lane Interchange Sunderland Tyne & Wear SR1 |
| Staffing Level | Yes |
| Staffing Hours | 0900-1600 daily |
| Staffing Hours - Note | longer Monday to Saturday |
| Porter Service Hours | No |
| Porter Service Hours - Note | no porter available at this station |
| CCTV | Yes |
| Ticket Office | Yes |
| Reservation Hours | not yet supplied |
| Reservation Hours - Note | not supplied yet |
| Customer Service | Yes |
| Customer Service - Note | contact Nexus Metro |
| Customer Service - Primary Phone Number | 0191 203 3333 |
| Complaints | No |
| Left Luggage | No |
| Lost Property | Yes |
| Lost Property - Note | contact Nexus Metro on 0191 203 3186 |
| British Transport Police | No |
| British Transport Police - Note | Metro policed by Northumbria Police |
| First Aid | No |
| Park Lane Interchange | |
| Passenger Services - Ticketing - Station Facilities - Station Accessibility - Accessiblility of Booking Office - Interchange | |
Ticketing | |
| Telesales | No |
| Ticket Collection | No |
| Ticket Collection - Note | not available at this station |
| Central Reservation | No |
| Central Reservation - Note | not available at this station |
| Ticket Machines | Yes |
| Through Tickets | Yes Transfares |
| TravelCard Area | Yes |
| TravelCard Zones | Metro Zone C Network tickets Zone 57 |
| TravelCard Note | Not supplied yet |
| Penalty Fares | Yes |
| Park Lane Interchange | |
| Passenger Services - Ticketing - Station Facilities - Station Accessibility - Accessiblility of Booking Office - Interchange | |
Station Facilities | |
| First Class Lounge | No |
| Seated Area | Yes |
| Waiting Rooms | No |
| Waiting Rooms - Note | No |
| Women-Only Waiting Room | No |
| Meeting Point | No |
| Trolleys | No |
| Station Buffet | No |
| Showers | No |
| Telephones | Yes |
| Post Box | Not yet supplied |
| Parcel Office | No |
| Tourist Information Office | No |
| ATM Machine | Not yet supplied |
| Bureau de Change | No |
| Shops | Yes |
| Public WiFi | No |
| Web Kiosk | No |
| Customer Information System | Yes |
| Help Point | Yes |
| Information Kiosk | No |
| WAN | No |
| Mens' Toilets | Yes |
| Womens' Toilets | Yes |
| Wheelchair Toilets | Yes |
| Baby Changing | Not yet supplied |
| Park Lane Interchange | |
| Passenger Services - Ticketing - Station Facilities - Station Accessibility - Accessiblility of Booking Office - Interchange | |
Station Accessibility | |
| Customer Help Points | Yes |
| Customer Help Points - Note | press button to speak |
| Database of Facilitites | No |
| Is information about disabled facilities available in different formats? | Yes |
| Is information about disabled facilities available in different formats? - Note | contact Nexus on 0191 203 3333 |
| Hearing Loop | No |
| Accessible Announcements | Yes |
| Accessible Announcements - Note | loud speakers on metro station |
| Adequate Signs for Facilities | Yes |
| Accessible Departure Boards | No |
| Accessible Departure Boards - Note | timetable not visible at low level |
| Accessible Ticket Machines | Yes |
| Accessible Ticket Machines - Note | Metro ticket machines |
| Accessible Booking Office Counter | Not yet supplied |
| Accessible Booking Office Counter - Note | not yet supplied |
| Ramp for Train Access | Yes |
| Accessible Taxis | Yes |
| Accessible Public Telephones | No |
| National Key Toilets | Not yet supplied |
| Step Free Access Coverage | Whole station |
| Step Free Access Methods | Level access, lowered kerbs and lifts |
| Step Free Access Note | |
| All Public Doors Wide Enough for Wheelchairs | Automatic doors |
| Impaired Mobility Set-Down | Yes |
| Impaired Mobility Set-Down - Note | |
| Disabled Parking | Yes |
| Accessible Car Park Equipment | Not yet supplied |
| Wheelchairs Available | Shop mobility 0191 460 5299 |
| Helpline | No |
| Tactile Platform Edges | No |
| Nearest Stations with More Facilities | Sunderland Rail Station |
| Nearest Stations Note | |
| Staff Help Available | No |
| Concurrent Assisted Wheelchair Passengers | Not yet supplied |
| Park Lane Interchange | |
| Passenger Services - Ticketing - Station Facilities - Station Accessibility - Accessiblility of Booking Office - Interchange | |
Accessibility from Booking Office | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| Park Lane Interchange | |
| Passenger Services - Ticketing - Station Facilities - Station Accessibility - Accessiblility of Booking Office - Interchange | |
Interchange | |
| Minimum Connection Time (mins) | 4 |
| Cycle Storage | Not yet supplied |
| Cycle Storage - Note | Not yet supplied |
| Car Park | Yes |
| Car Park - Note | Civic Centre car park |
| Number of Parking Spaces | 630 |
| Parking Charges | 60p per hour |
| Taxi Rank | Yes |
| TrainTaxi Website | Yes |
| Bus Services Note | Bus services to surrounding areas 0871 200 22 33 |
| Airport | No |
| Port | No |
| Car Hire | No |
| Cycle Hire | No |