Social Networking

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Good practice advice

Omnibuses2.0 Social Media - A bus operators' guide

Travel Alerts

The advantage of Twitter is that there is no delay and the user gets the latest information as soon as it is available. Webpages and pdf files usually require a pause while the page is assembled and published and then pages can be cached and the updates not be immediately visible.

The twitter user come across the twitter travel alerts in different ways:

the user may be looking for travel information in which case they might go directly or follow a web link to the a Traveline resource for it such as http://twitter.com/traveline/traveller
they may follow a local resource such as Traveline SW travel updates so they will see updates if they happen to be looking at their twitter account when they come through.
if they do not follow Traveline on twitter they may search for tags that Traveline might use such as #bus or #UKsnow in which the Traveline tweets will appear.

Twitter lists

This is a new feature which can work very powerfully for Traveline. It allows the twitter feeds of several users to be combined. Therefore a Traveline region can set up a list to combine all the Twitter feeds of bus operators in its area. The following are Twitter lists:

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